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    Return information

    We do everything we can to inform you about the articles via our website. If an item nevertheless does not meet your expectations, it can be returned or exchanged (within 14 days). The items that are returned must be delivered undamaged and in the original packaging, with a return form.

    Return at the expense of Charlie Choe (gift voucher)

    Would you like to exchange an item for a different size or would you prefer to order another item?
    Then choose this method. You return your products, together with the return form, for free and receive a gift voucher (discount code)
    from us that you can use in our webshop. Below you can print a return sticker . You can deliver the package at a DHL service point. By clicking on the link below you will be redirected to the Go Parcel website:

    DHL returns (for people who live in the Netherlands / Belgium)

    Returns at your own expense (money back)

    Would you like to return an item and no longer order a new item? Send the items to us at your own expense together with the return form. You will then receive the purchase amount back within 14 days in the way you paid. You can send your package to: Charlie Choe Sleepwear - Returns department Celsiusstraat 24, 6003 DG Weert, The Netherlands +31 (0) 495-745648

    Returning discounted items


    With respect to returning items with a fixed discount, the same rules apply as above. Different rules apply for stack discount.In case you return an item during the stack discount, the discount is recalculated over the total number of items after return.

    In such case will receive the value delta on your account (when returning at your own expense) or by means of a voucher (when returning at the expense of Charlie Choe).

    In case you want to order an item in a different size, you can do so via the web shop. In that case the discount depends on the number of items ordered again (so the number of items previously ordered is not considered).

    I did purchase my item before the sale. Do I still get the discount?

    We understand that it is annoying that certain items are now having a discount, which was not the case the time you purchased your product.
    Unfortunately, we are not able to correct this afterwards and therefor are not able to offer retroactive discounts on pre-sale orders.
    In any case, you are now assured of your desired item as it might well be that you run the risk of an item sold out or not in stock in your desired size.


    The discount percentage has increased, now what?

    Unfortunately, we can’t do anything about this and do not grant extra discounts (with retroactive effect) on orders that have already been placed during the sale. But at least you are now assured of your desired item and have purchased it with a discount. If you wait, you run the risk of an item selling out or that your size is being out of stock.

     

    Questions or remarks?

    Do you have any questions or comments? Please contact our customer service. This is available Monday to Friday from 09:00 to 17:00. By phone at +31 (0) 495-745648 or by email: [email protected]

     

     

     

     
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